Interview: BigRentz CEO Scott Cannon on the future of construction and rental

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BigRentz is making big news, announcing growth benchmarks and new partnerships that promise to improve the rental experience for both contractors and the rental companies that supply to them.

To find out what it all means to the future of construction and work in general, we spoke to Scott Cannon, CEO of BigRentz. What he has to say is exciting for all stakeholders. 

RB: What鈥檚 new at BigRentz?
BigRentz recently announced it has expanded its network of rental providers to 14,000 rental yards across the US

Cannon: A lot has changed over the years since the company was originally founded in 2012. It used to cater to small contractors who couldn鈥檛 get the national pricing that the large rental houses did. We did a good job catering to those folks, and now we鈥檝e across United States.

That鈥檚 over 6,000 rental companies in our network. That鈥檚 important because we can touch 90% of the US population within a 30-minute drive from these locations. 

We have a reach that nobody can match, and that鈥檚 really good for our clients who are traveling contractors or large service companies that use technicians all across the United States. We鈥檙e uniquely qualified to support companies like that, and that鈥檚 where our shift as an organization has gone鈥� catering to larger traveling contractors and service companies that do business throughout the United States.

RB: For those who might not know, how does BigRentz operate?

Cannon: We鈥檝e prenegotiated rates with 6,000 rental companies across United States. We advertise online using SEO and paid advertising and use an algorithm to determine how to price across the United States.

We鈥檙e priced for the market, we鈥檙e not a discount shop. We don鈥檛 try to disrupt the space. We鈥檙e a partner to small rental companies, giving them a voice and a presence in front of customers they otherwise wouldn鈥檛 get.

We鈥檝e spent a lot of time and money and effort to make sure that we show up on that first page of Google search. We鈥檝e earned that spot through millions of dollars and years of development. And we provide that to our [rental] supplier team.

Customers can go online and pick a rental for a jobsite location anywhere across the United States. We use dynamic pricing, so it tends to fluctuate by the jobsite location, thet ype of equipment, and a variety of other factors. It鈥檚 a simple process, you check out online like you would when renting a car or any other type of rental.

Scott Cannon Scott Cannon, CEO of BigRentz

Customers don鈥檛 need to have 200 relationships across the United States. They can have just one, which has a uniformity of experience.

For rental companies, it鈥檚 a creative revenue, we don鈥檛 force our suppliers to do business with us. They can say no, and we track how often they say yes or no. We have some suppliers that have built their business around us, quite frankly.

We have one supplier in Southern California that we make up probably about 40% to 50% of his business. Last year we gave him probably 250 customers through our online platform, which administratively would have just been a burden for him. We provide that uniformity for the supplier as well; it鈥檚 a simpler experience for them.

RB: Speaking of the recent report about the 14,000 benchmark, what factors are behind that growth?

Cannon: We鈥檙e being driven by our customers鈥� needs. So as customers push us for additional availability of equipment in new locations, we鈥檝e gone out to fill those needs. It鈥檚 just part of our process.

We did acquire a couple of companies three years ago, where we got several hundred locations at a time, but we have a dedicated team that goes out and looks for additional opportunities.

RB: Tell us about the new partnership with the finance provider, Billd.
BigRentz logo

Cannon: BigRentz and Billd both serve the same type of customer, primarily subcontractors. Subcontractors are unique in terms of how they run their business. They鈥檙e incredible business people.

There鈥檚 tremendous financial pressure put on subcontractors by the length of time it takes to get paid, and juggling from one job to the next. That has an impact in a downflow for companies like us, where we have subcontractors that have a hard time paying their bills, or don鈥檛 have the credit worthiness to extend terms.

We believe the will offer another financial solution to customers that we jointly share. We鈥檙e here to support the same end customer. We bring a simplification of rental and value shop, and they bring financial solutions. Together we offer a pretty compelling partnership.

RB: What does all of this news say about the rental industry and the direction it鈥檚 going? What do you see in your crystal ball for the evolution of renting?

Cannon: Rental has been going digital for the last several years. I don鈥檛 think companies are going to a marketplace model more than they鈥檙e actually going to digitalization of the business to match the experience you would have in many other parts of your of your life or your work.

The partnership with Billd says we鈥檙e trying to offer more value and be more creative to get in front of our customers and offer more solutions in one location. In addition to Billd, we鈥檙e close to some new partnerships to help with staffing.

What are the big challenges on jobsites? You need to have the money to do the work. You need a piece of equipment, an operator, a technician or a tradesman, and materials. So long term, what I would see is the consolidation of those things into a platform to basically make it easier for contractors to do their job.

We鈥檙e in a relationship with a company that provides staffing on jobsites, and we鈥檙e working on a number of others that have tradesmen, or other subcontractors that do particular jobs, to expose them in our system to our customers, particularly where we share customers.

RB: What do you think is the most critical issue to construction and how is BigRentz part of the solution?

Cannon: The rental industry is in relatively good shape. Within the last couple of years, there鈥檚 been an issue with availability of equipment, because Covid really put a hammer on the supply chain. But there鈥檚 been pretty good growth over the last couple of years, and there are tailwinds. There鈥檚 a lot of government money and infrastructure projects that are going to roll out over the next several years, so rental penetration will continue to grow. In this day and age, it just makes sense not to own equipment.

But there are broader issues with staffing, and having appropriate tradesmen. There are a lot of folks retiring in the next 15 years, and there鈥檚 a gap where everybody was told to go to college and didn鈥檛 learn how to work trades. That鈥檚 really going to put a strain on our industry. And material costs have been a really big variable over the last couple of years.

We鈥檙e trying to be a solution for our companies. They need to get materials, they need to get equipment, and they need to get tradesmen. If you look at it together, I would say we鈥檙e looking to offer a bundle of jobsite services. That would be the direction of the company, long term.

RB: Data is a such big part of everything now, how does that fit into what you鈥檙e doing? 

Cannon: We do 60,000 to 70,000 rentals per year, and we鈥檝e been doing that now for close to eight years, consistently. As you can imagine, that provides us all kinds of information that we鈥檙e now starting to mine and use effectively, both to drive profitability, but also to be better partners to our supplier base, the rental companies.

Here鈥檚 a bit of a teaser... We spent the last two years and millions of dollars working on a new internal platform that we鈥檙e about to release in the next couple of months. After that, we see an opportunity to possibly release that same platform to end customers. It would be the world鈥檚 first procurement rental platform. Nobody鈥檚 ever designed anything like what we have. It鈥檚 early days, but yes, we are leveraging all the information we鈥檝e accumulated to use it in a pretty interesting way. 

RB: Anything else you鈥檇 like to add about BigRentz and the future of rental?

Cannon: We used to be seen as a potential disrupter, which has a negative connotation. I would say that鈥檚 180 degrees from where we are today. We just did a survey of our top 300-400 suppliers across the United States. Almost uniformally, there was an openness to integration and figuring out how to work more effectively - -ven looking at their supply chain in terms of figuring out how they procure equipment, and seeing if there鈥檚 a way to do it on a more consolidated basis.

There are a lot of ideas today that just weren鈥檛 there five, six years ago, and I think part of it is just getting through Covid. Everybody鈥檚 lives got disrupted and it amplified the world鈥檚 desire to get whatever you want at the click of a button. I think people have gotten very comfortable with that in their lives, and this being a generational business, typically handed down from one generation to the next, I think that鈥檚 starting to evolve. We鈥檙e starting to have a lot of ownership go to the younger crowd and that鈥檚 pushing the openness to partnerships.

Want to see more insights from the rental industry?

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